Frequently Asked Questions
Thanks for stopping by for more information. Here you will find the answers to the few of the most common requests that we hope you will find helpful. Our Customer Happiness team is also available at 1-800-856-6613
or Live Chat Monday – Friday between the hours of 8:00am – 4:30pm CST.
USING OUR COFFEE AT HOME
Of course everyone has their own unique preferences for how strong they like their coffee. A good general guideline is about 5-6 tablespoons of ground coffee per pot. Even better, we have also created our full-pot bags to create what we believe to be the best-tasting pot of coffee for most folks with no guess work needed. Simply use the 1.5 oz as is measured out for you in the full-pot bags and add 48 ounces of water to make a perfect pot! Again, this can be adjusted per your personal preferences, but this is a great place to start.
That, my friend, is really up to you, but here are a few tips that will help you make the best decision for YOU!
Why Choose Wholebean?Freshness is the key to great tasting coffee. Exposure to air will impact the fresh taste and grinding does expose the coffee to air. So, grinding your beans right before you brew is the best way to get the freshest, most flavorful coffee each and every time.
Why Choose Ground? For the convenience of course. When you purchase Door County Coffee already ground, it is ready for you to brew in minutes. With our superior packaging process combined with the fact that we do roast each and every day, you can be confident that is some of the freshest ground coffee out there. So, no worries if you don't want to go through the process of grinding - we'll make sure they coffee is still fresh and flavorful for you.
You are a smart coffee drinker to be asking this question! Storing your coffee properly is essential to keeping it at its maximum peak flavor so each and every cup you enjoy is just as good as the first.
Air, heat and light are the three main factors that will affect the freshness of coffee, so keeping it away from all three as much as possible is the key. Storing coffee in an airtight container will keep coffee fresh for quite some time. We do not recommend storing it in the freezer or refrigerator. Of course, coffee will never really expire, but as time passes, if not stored correctly, coffee can lose the great taste you are hoping for.
REWARDS PROGRAM
SUBSCRIBE & SAVE PROGRAM
MANAGING YOUR ORDER
To ship your freshly roasted coffee as soon as possible, we begin processing your order immediately after it is placed. This means that it is not possible to make any changes once you have completed your checkout and received an order confirmation. You can elect to place another separate order for any additional items that you would like. If you would like to cancel your order entirely, please contact us at info@doorcountycoffee.com or 1-800-856-6613. We will make every effort to cancel your order if it has not already been processed.
To ship your freshly roasted coffee as soon as possible, we begin processing your order immediately after it is placed. If you would like to cancel your order, please contact us at info@doorcountycoffee.com or call toll free 1-800-856-6613. We will make every effort to cancel your order if it has not already been processed.
PLACING AN ORDER
If your credit card is being rejected, first check that all of the card details are correct, including the card number, expiration date, security code, and billing zip code. Then, check to make sure that the billing address entered matches the billing address for your payment method. You can ship anywhere, but the billing address must match the one that is associated with your credit card.
You'll get the best value every day when you subscribe and save 15% OFF your favorite coffee and free shipping at just $49 on every shipment. We also occasionally offer limited time promotions on standard, one-time orders. To view a list of available offers and promotions, visit our OFFERS PAGE
If you have a promotion code to add to your order, it can be entered in our cart or at checkout. The discount will be applied as long as your order meets all the requirements of the code offering.
In order to enjoy Free Shipping at $59, your order total must be $59 AFTER the discount code is applied.
There are two different subtotals that will earn you Free Shipping. When you Subscribe & Save you can earn Free Shipping at just $49 with each subscription shipment. Or, you can also earn Free Shipping at $59 on everyday one-time shipments. If applying any discounts, your order total must exceed the free shipping minimum AFTER the discount is applied. Free Shipping only applies to orders shipping within the Contiguous United States.
If you do not remember your password when you are trying to log-in simply you can simply click the Forgot Password link and follow the steps to rest.
We are sorry to see you go, but always want to be sure you can unsubscribe if you choose to do so. The bottom of every promotional e-mail that we send you will find an easy to use Unsubscribe link. You can resubscribe at any time.
INGREDIENTS & NUTRITIONAL INFORMATION
No matter what the diet, Door County Coffee should not interfere! You will be happy to hear that all of our coffees contain 0 grams of sugar, fat, and carbs per 6oz serving!! Yes, even the deliciously amazing sounding flavors like Chocolate Raspberry Truffle have 0 g of sugar! Drink Up!
Right after the coffee is roasted, while the beans are still warm to absorb the flavors, the beans are blended artfully with a perfect mix of the best natural and artificial coffee flavorings in the industry.
The majority of our Door County Coffee is decaffeinated using the European Process which includes the following steps.
• European Process: Raw beans are soaked in water and the water is then treated with small traces of methyl chloride which removes the caffeine and leaves the flavor. The caffeine-free water is then reintroduced to the coffee. By the time the beans are roasted to almost 500 degrees, ground and brewed to almost 210 degrees, you cannot detect ANY trace of the chemical as the chemical burns off at just 140 degrees. Once the process is complete, all of our coffees are approximately 98% caffeine free.
Door County Coffee uses only Specialty Class 1 Arabica Green Beans which are higher grown and more flavorful. With our medium degree of roast, most Door County Coffee contains about 70 mg. of caffeine per 6 oz. cup of coffee.
ABOUT OUR COFFEE
Visit our COMPLETE COFFEE LIST to see a breakdown of each flavored, non-flavored and seasonal coffee that we roast
Sumatra, Guatemala, Papa New Guinea, Peru, Bolivia, Costa Rica, Mexico, Colombia, Ethiopia, Java, Kenya, Tanzania, United States, El Salvador, Nicaragua, Panama and Honduras. This list does sometimes change based on the climate changes and other environmental factors that can impact the coffee bean crop in those countries.
We are a small, family-owned business, roasting coffee the old-fashioned way - in small batches to exacting specifications. Founded in 1993, our mission has always been to produce the best-tasting, highest quality coffee and deliver it to our customers with an unsurpassed level of customer service. To accomplish that, we use only Specialty Class 1 Arabica coffee beans, which are the top 2% of what is grown in the world! Combine that with our superior roasting technology - which we believe is the best in the industry - and you get a wonderfully even, perfect roast each and every time. As you can see, our passion is quality. We know we'll never be the biggest, but we believe we can be the best. Every one of our employees feels the same way too! No matter what their position in the company, they know they influence our product. We all want to make absolutely sure you are satisfied and do our best each and every day to make it so!
We know how much you look forward to the introduction of the seasonal flavors each and every year. We are just as excited when they are roasted too! But, they are not available all year, and we think that is what makes it sooooo exciting!
•Spring/Summer Coffees: March – July
•Fall Coffees: August – October
•Christmas Coffees: September – December
All Seasonal Coffees available while quantities last
Great question! We know that coffee begins to lose its flavor immediately after roasting if not packaged properly and consumed as close to the roasting date as possible. So...with that said, we do our best to get YOU to freshest coffee on the market!
•Packaging: All of our coffees are packaged with an air-tight seal that does not allow any exposure to air (air is a key contributor to damaging coffee's taste). With this unique sealing process, all of our packaged coffees will maintain their maximum flavor and taste for six months to one year.
•Distribution: We roast and ship coffee daily! There is very little inventory on hand so you can be assured that the coffee you order or purchase in a store has been freshly roasted to ensure the best taste experience for YOU!
WHERE ELSE CAN I BUY YOUR COFFEE?
While we would love if Door County Coffee was available at each and every store in your neighborhood, we simply cannot be everywhere. However, you will find Door County Coffee in many grocery stores throughout the Midwest and other gift stores and markets nationwide. Most locations that carry Door County Coffee do carry our best-sellers, so you can be confident that the selection is the best of the best. They likely will not have every flavor in every size, however. If there is a specific coffee that you are interested in, visiting us in Door County or purchasing on-line at doorcountycoffee.com is the easiest way to get exactly what you are looking for.
•7 days a week 7:30am to 4:00pm
•Serving Breakfast from 7:30am until 11:00am
•Serving Lunch from 11:00am until 2:00pm
(We are closed on Easter, Thanksgiving and Christmas Day)
Still have questions?
Send us an e-mail and someone will get back to you within one business day CONTACT US